Night Auditor & Guest Experience Specialist

Churchill Downs; Maine; On-site; USD 22,000 - 23,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine, seeks a Night Auditor to deliver exceptional overnight guest service, manage reservations, payments, and inquiries, and ensure a welcoming experience.

You will reconcile folios, handle check-ins and check-outs, answer questions, and promote on-site promotions and dining options. Churchill Downs Incorporated emphasizes safety, cleanliness, and guest satisfaction.

Qualifications

• Customer-focused service experience in hospitality or gaming setting.
• Good numeracy and cash handling accuracy.
• Strong communication with guests and team members.
• Proficiency with MS Office and email systems.
• Familiarity with POS systems preferred.
• High school diploma or equivalent required.

Responsibilities

• Audit nightly for hotel operations and guest records.
• Reconcile guest folios and correct errors.
• Answer calls and relay messages to appropriate staff.
• Create and edit online, phone, and in-person reservations.
• Handle check-in/check-out duties and payment verification.
• Inform guests about facilities, area, and promotions.
• Promote events, dining, and packages to guests.

Skills

Guest service

Attention to detail

Multitasking

Communication

Cash handling

Education

High School Diploma or equivalent

1 year guest service experience

Tools

Microsoft Office

Email

POS system

Job description

Oxford Casino Hotel in Oxford, Maine, seeks a Night Auditor to deliver exceptional overnight guest service, manage reservations, payments, and inquiries, and ensure a welcoming experience.

You will reconcile folios, handle check-ins and check-outs, answer questions, and promote on-site promotions and dining options. Churchill Downs Incorporated emphasizes safety, cleanliness, and guest satisfaction.