Hotel Night Auditor

Oxford Casino · Hotel & Sportsbook; Oxford (ME); On-site; USD 22,000 - 23,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine, is seeking a Night Auditor to provide outstanding guest service across the overnight guest experience. You will manage reservations, process payments, answer calls, provide local information, and promote amenities, dining, and promotions.

A welcoming, friendly atmosphere is essential during overnight hours. The role includes nightly audit duties, guest interactions, and assisting with check-in/out while maintaining accuracy and efficiency in a fast-paced

Qualifications

• Excellent guest service skills; attentive and detail oriented.
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
• Effective communication skills with the ability to communicate with both guests and co-workers.
• Must have basic math skills with the ability to accurately handle cash and process sales transactions.
• Prior computer experience with Microsoft Office and e-mail; POS system experience preferred.
• Ability to create a positive and upbeat work environment.

Responsibilities

• Performs Audit nightly for Hotel.
• Reconciles all guest folios, identifies and fixes errors.
• Answers incoming phone calls; operates telephone system to receive messages and relay them to the appropriate parties.
• Manage online, phone and in person reservations, including creating reservations and editing reservations.
• Perform all check-in and check-out tasks, including collecting necessary information and verifying payment methods.
• Answers guest questions regarding facility and surrounding area.
• Acts as a sales member for promotion of internal events, dining and packages.

Job description

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

The Night Auditor provides exceptional guest service throughout the entire guest experience, from making reservations and answering questions to check-in and check-out. This position manages guest reservations, processes payments, answers incoming calls, provides information about the hotel and surrounding area, and promotes amenities, dining and promotions. The role serves as a key point of contact for guests during the overnight hours and is responsible for creating a welcoming, friendly, and positive experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs Audit nightly for Hotel
• Reconciles all gest folios, identifies and fixes errors
• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages and relays them to the appropriate parties
• Manage online, phone and in person reservations, including creating reservations and editing reservations
• Perform all check-in and check-out tasks, including collecting necessary information, including contact details and verifying payment methods
• Answers guest questions regarding facility and surrounding area
• Acts as a sales member for promotion of internal events, dining and packages

REQUIRED SKILLS AND ABILITIES

• Excellent guest service skills; attentive and detail oriented
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
• Effective communication skills with the ability to communicate with both guests and co-workers
• Must have basic math skills with the ability to accurately handle cash and process sales transactions
• Prior computer experience with Microsoft office and e-mail, point of sale system experience preferred
• Ability to create a positive and upbeat work environment

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent preferred
• Minimum of one (1) year prior experience in a guest service capacity

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• This is a sedentary position, and ergonomic workstation and frequent breaks will be provided.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#OneOxford

SALARY RANGE

$16.00-17.00

$16.00-17.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.