Night Auditor: Hotel Finance & Guest Service

Paycom - ATS; Ventura (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company match

Paid Time Off

Holiday pay

Hotel discounts

Job summary

The Crowne Plaza Ventura Beach is seeking a Night Auditor to balance hotel charges and expenses and respond to guests’ needs during the night shift. This on-site role requires meticulous attention to detail and strong customer service in a beachfront hotel setting.

Responsibilities include auditing room and F&B revenue, preparing daily management reports, handling payments, and liaising with staff during night hours.

Qualifications

• High school diploma or GED or equivalent training.
• Minimum of one year of hotel audit experience.

Responsibilities

• Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer
• Provides superior service to our customers (internal and external) at all times and follow the company’s etiquette guidelines as mandated in the employee handbook
• Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations
• Completes and transmits daily management/accounting reports and support documentation; transmittal of credit card batches
• Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions
• Runs various computer reports at the beginning and end of each shift
• Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift
• Answers a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members
• Maintains knowledge of daily activities in and around the hotel/ resort area
• Handles emergencies that arise when on duty alone, notifying appropriate personnel
• Assists in general maintenance and inventory of Front Office equipment and supplies
• Performs other related duties as assigned by management

Skills

Customer service skills

Attention to detail

Communication skills

Typing skills

Bilingual support

Education

High school diploma or GED

Job description

The Crowne Plaza Ventura Beach is seeking a Night Auditor to balance hotel charges and expenses and respond to guests’ needs during the night shift. This on-site role requires meticulous attention to detail and strong customer service in a beachfront hotel setting.

Responsibilities include auditing room and F&B revenue, preparing daily management reports, handling payments, and liaising with staff during night hours.