Night Auditor & Guest Services Specialist

SeaVenture Beach Hotel & Restaurant; Pismo Beach (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Differential Pay

Job summary

SeaVenture Beach Hotel & Restaurant seeks a Guest Service Agent/Night Auditor to balance daily revenue and expenses and support after-hours front desk operations.

The role includes closing room accounts, auditing cash and credit receipts, preparing shift reports, and assisting other departments as needed. Evening, weekend, and holiday availability is required; strong accuracy and customer service are essential.

Qualifications

• Education - High school diploma, GED or equivalent.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to speak and understand the primary language(s) used by guests.
• Experience - Previous accounting experience desired, but willing to train.
• Skills - Ability to plan and implement programs and policies and to work and communicate well with management, associates, and subordinates.
• Physical - Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, and visual acuity. May occasionally have to lift up to 40 pounds.

Responsibilities

• Closes and balances all room accounts.
• Balances cash and credit card receipts.
• Balances direct bill accounts.
• Verifies and balances vouchers.
• Runs a trial balance report.
• Investigates and analyzes out-of-balance situations.
• Makes adjustments or corrections to accounts as needed.
• Completes various computer audit reports.
• Does multiple security checks throughout the evening.
• Completes late night check-ins.
• Collects Breakfast Cards
• Sets up morning beverage service in the lobby.
• Answers phones and makes hotel reservations after hours.
• Attends staff meetings.
• Summarizes the shifts events in a shift report to be e-mailed to Rooms Division Manager, General Manager, Front Office Manager, Maintenance, Housekeeping, the Front Desk and anyone else who would value the information in the report.

Skills

Problem Solving

Customer Service

Team Work

Diversity

Organizational Support

Adaptability

Attendance/Punctuality

Dependability

Initiative

Planning/Organizing

Education

High school diploma or GED

Job description

SeaVenture Beach Hotel & Restaurant seeks a Guest Service Agent/Night Auditor to balance daily revenue and expenses and support after-hours front desk operations.

The role includes closing room accounts, auditing cash and credit receipts, preparing shift reports, and assisting other departments as needed. Evening, weekend, and holiday availability is required; strong accuracy and customer service are essential.