Night Auditor & Guest Services Specialist

HHM Hospitality; Reston (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance (Basic)

Travel Discounts

Transit and Parking Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Reston, VA is seeking a Night Auditor to balance accounts, conduct nightly audits, and support guest service tasks. You will maintain records, process checks, and prepare daily reports for management.

The role requires bookkeeping and Excel proficiency, with a focus on accuracy and timely reconciliation of cash, credit cards, and guest accounts. Safe work practices are expected alongside guest satisfaction initiatives.

Qualifications

• High School diploma or equivalent preferred.
• Night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Strive to increase overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.

Skills

Bookkeeping

Night audits

Guest service

Cashier reconciliation

Credit card reconciliation

Guest inquiries

BRAINS network

Education

High School diploma or equivalent

FSD certification within 90 days

Tools

Excel

BRAINS network

Job description

HHM Hotels in Reston, VA is seeking a Night Auditor to balance accounts, conduct nightly audits, and support guest service tasks. You will maintain records, process checks, and prepare daily reports for management.

The role requires bookkeeping and Excel proficiency, with a focus on accuracy and timely reconciliation of cash, credit cards, and guest accounts. Safe work practices are expected alongside guest satisfaction initiatives.