Night Auditor & Guest Services Specialist

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision plans

Life insurance and short/long-term</n>

401(k) program with company match

Tuition assistance

Discounted room rates at Concord‑owned

Job summary

The Oaklander Hotel - Autograph Collection by Marriott in Pittsburgh is seeking a dependable Night Auditor for the night shift to provide exceptional guest service, manage front desk operations, monitor hotel activity, and ensure smooth night-time processes while maintaining safety.

You will handle check-ins/outs, balance transactions, process restaurant and lounge revenue, answer guest inquiries, and keep the lobby welcoming.

Qualifications

• 1 year of hotel night audit experience.
• Strong attention to detail and organizational skills.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.
• Previous front desk or hospitality experience preferred.

Responsibilities

• Process credit card transactions and daily revenue for all hotel outlets (restaurant, events, lounge).
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby appearance and assist with AM breakfast setup if needed.
• Monitor hotel safety and emergency procedures during the night shift.

Skills

Attention to detail

Organizational skills

Independent work

Customer service

Job description

The Oaklander Hotel - Autograph Collection by Marriott in Pittsburgh is seeking a dependable Night Auditor for the night shift to provide exceptional guest service, manage front desk operations, monitor hotel activity, and ensure smooth night-time processes while maintaining safety.

You will handle check-ins/outs, balance transactions, process restaurant and lounge revenue, answer guest inquiries, and keep the lobby welcoming.