Night Auditor & Guest Services Specialist

Osceola - AmericInn; Osceola (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

AmericInn of Osceola is seeking a Night Auditor to welcome guests, register arrivals, and settle guest accounts at the end of their stay. You will balance reports, run audits, handle cash and credit card transactions, and support front desk operations while ensuring security and guest satisfaction.

The role requires strong English communication, a neat appearance, flexibility for weekends and holidays, and the ability to multitask in a busy environment.

Qualifications

• High school education completed.
• 1-year hospitality or guest service experience preferred.
• Read, write and speak English.
• Flexible schedule including weekends, evenings and holidays.

Responsibilities

• Greet guests, register arrivals, and settle accounts at checkout.
• Run audit reports, balance accounts and process settlements.
• Handle front desk tasks: reservations, cash handling, and deposits.
• Provide courteous guest service and resolve complaints professionally.

Skills

Customer service

Cash handling

English literacy

Multitasking

Communication

Education

High school education

Tools

Microsoft Office

Job description

AmericInn of Osceola is seeking a Night Auditor to welcome guests, register arrivals, and settle guest accounts at the end of their stay. You will balance reports, run audits, handle cash and credit card transactions, and support front desk operations while ensuring security and guest satisfaction.

The role requires strong English communication, a neat appearance, flexibility for weekends and holidays, and the ability to multitask in a busy environment.