Night Auditor & Guest Services Specialist

Orlando Hotel LLC; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Hotel LLC in South Orlando is seeking a Night Auditor to welcome guests, manage reservations, and ensure accurate nightly procedures. You will handle front desk tasks, respond to guest needs, and monitor overnight operations to support smooth hotel functioning.

The role emphasizes excellent communication, strong organization, and the ability to handle guest inquiries and payments efficiently, contributing to a positive guest experience.

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Front desk

Communication skills

Rapport building

Organizational skills

Job description

Orlando Hotel LLC in South Orlando is seeking a Night Auditor to welcome guests, manage reservations, and ensure accurate nightly procedures. You will handle front desk tasks, respond to guest needs, and monitor overnight operations to support smooth hotel functioning.

The role emphasizes excellent communication, strong organization, and the ability to handle guest inquiries and payments efficiently, contributing to a positive guest experience.