Night Auditor & Guest Services Pro — Day-1 Benefits

Hotel Leveque; Orland Park (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance enrollment available fromDAY

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development opportunities

Job summary

First Hospitality’s Orland Park property is seeking a Night Auditor / Guest Service Representative to provide direct guest support through the night, processing transactions, handling inquiries, and ensuring accurate reporting. You will uphold brand standards and collaborate with departments to meet guest needs.

The role requires 2+ years of customer service experience, a high school diploma, and the ability to work overnight hours.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.
• Ability to work overnight hours and maintain professionalism.

Responsibilities

• Welcome arriving guests and manage the check-in experience with accuracy.
• Verify billing, process transactions, and maintain confidentiality of guest records.
• Engage with guests via phone or electronic channels to ensure satisfaction.
• Promote loyalty programs, handle requests, and communicate with hotel teams.
• Follow emergency procedures and uphold brand standards.

Skills

Customer service

Overnight shift

Guest interactions

Education

High School diploma

Job description

First Hospitality’s Orland Park property is seeking a Night Auditor / Guest Service Representative to provide direct guest support through the night, processing transactions, handling inquiries, and ensuring accurate reporting. You will uphold brand standards and collaborate with departments to meet guest needs.

The role requires 2+ years of customer service experience, a high school diploma, and the ability to work overnight hours.