Night Auditor - Guest Services & Nightly Audit

Melrosehoteldc; El Paso (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Courtyard by Marriott Downtown El Paso invites applications for an Overnight Auditor to deliver exceptional guest service during the overnight hours while performing nightly audit procedures. You will act as a key overnight contact for guests and ensure the property is prepared for the next business day.

The role requires professionalism, accuracy in financial reconciliations, and the ability to work independently through night shifts.

Qualifications

• Previous customer service experience required.
• Strong attention to detail and organizational skills.
• Ability to accurately handle cash and financial transactions.
• Comfortable working independently during overnight hours.
• Strong communication and problem-solving skills.
• Ability to remain professional and courteous when handling difficult situations.
• Basic computer skills and ability to learn hotel operating systems.
• Must be dependable and have excellent attendance and punctuality.
• Ability to work weekends, holidays, and overnight shifts as required.

Responsibilities

• Welcome guests and provide professional, friendly service throughout the night.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, room assignments, payments, and guest requests.
• Perform the daily/nightly audit and reconcile hotel financial transactions.
• Review and balance daily revenue, occupancy, room charges, and payment activity.
• Prepare and distribute daily reports for management.
• Respond promptly and professionally to guest questions, concerns, and requests.
• Monitor the hotel during overnight hours and communicate safety/maintenance concerns to the manager.
• Maintain accurate records and complete front-office paperwork.
• Follow Marriott and hotel policies, procedures, and service standards.
• Maintain confidentiality of guest and hotel information.
• Assist with light front-office duties and other responsibilities as assigned by management.

Skills

Customer service

Attention to detail

Cash handling

Night shift independence

Communication

Problem solving

Basic computer skills

Punctuality

Job description

Courtyard by Marriott Downtown El Paso invites applications for an Overnight Auditor to deliver exceptional guest service during the overnight hours while performing nightly audit procedures. You will act as a key overnight contact for guests and ensure the property is prepared for the next business day.

The role requires professionalism, accuracy in financial reconciliations, and the ability to work independently through night shifts.