Night Auditor & Guest Experience Specialist

Mr C. Hotels; El Paso, Northern (TX, KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Courtyard by Marriott Downtown El Paso is seeking a dependable Overnight Auditor to deliver professional guest service during overnight hours while accurately completing nightly audit and accounting procedures. You will serve as a key overnight point of contact for guests and help prepare the following business day.

Responsibilities include front office tasks, cash handling, and maintaining accurate records, with adherence to hotel policies and confidentiality requirements.

Qualifications

• Previous customer service experience required.
• Strong attention to detail and organizational skills.
• Ability to accurately handle cash and financial transactions.
• Comfortable working independently during overnight hours.
• Strong communication and problem-solving skills.
• Ability to remain professional and courteous when handling difficult situations.
• Basic computer skills and ability to learn hotel operating systems.
• Must be dependable and have excellent attendance and punctuality.
• Ability to work weekends, holidays, and overnight shifts as required.

Responsibilities

• Welcome guests and provide professional, friendly service throughout the night.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, room assignments, payments, and guest requests.
• Perform the daily/nightly audit and reconcile hotel financial transactions.
• Review and balance daily revenue, occupancy, room charges, and payment activity.
• Prepare and distribute daily reports for management.
• Respond promptly and professionally to guest questions, concerns, and requests.
• Monitor the hotel during overnight hours and communicate any safety, security, or maintenance concerns to the appropriate manager.
• Maintain accurate records and complete all required front-office paperwork.
• Follow Marriott and hotel policies, procedures, and service standards.
• Maintain confidentiality of guest and hotel information.
• Assist with light front-office duties and other responsibilities as assigned by management.

Skills

Customer service

Attention to detail

Cash handling

Independent night work

Communication

Problem solving

Professionalism

Punctuality

Tools

Hotel software familiarity

Job description

Courtyard by Marriott Downtown El Paso is seeking a dependable Overnight Auditor to deliver professional guest service during overnight hours while accurately completing nightly audit and accounting procedures. You will serve as a key overnight point of contact for guests and help prepare the following business day.

Responsibilities include front office tasks, cash handling, and maintaining accurate records, with adherence to hotel policies and confidentiality requirements.