Night Audit & Guest Experience Specialist

Remington Hospitality; El Paso (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Courtyard by Marriott Downtown El Paso is seeking a dedicated Night Audit/Front Desk Associate to deliver warm, professional service during the overnight shift. You will handle check-ins/outs, reservations, and guest requests while reconciling nightly financial activity and preparing daily reports.

The role requires attention to detail, reliability, and the ability to work independently overnight. Prior night audit or front-desk experience is preferred, and you will operate within Marriott

Qualifications

• Attention to detail and strong organizational skills are essential for accurate front-desk duties.
• Ability to handle cash accurately and maintain records.
• Customer service oriented with professional communication and problem-solving abilities.

Responsibilities

• Welcome guests and provide professional, friendly service throughout the night.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, room assignments, payments, and guest requests.
• Perform the daily/nightly audit and reconcile hotel financial transactions.
• Review and balance daily revenue, occupancy, room charges, and payment activity.
• Prepare and distribute daily reports for management.
• Respond promptly and professionally to guest questions, concerns, and requests.
• Monitor the hotel during overnight hours and communicate any safety, security, or maintenance concerns to the appropriate manager.
• Maintain accurate records and complete all required front-office paperwork.
• Follow Marriott and hotel policies, procedures, and service standards.
• Maintain confidentiality of guest and hotel information.
• Assist with light front-office duties and other responsibilities as assigned by management.

Skills

Attention to detail

Organizational skills

Cash handling

Customer service

Communication

Problem-solving

Tools

Hotel systems

Job description

Courtyard by Marriott Downtown El Paso is seeking a dedicated Night Audit/Front Desk Associate to deliver warm, professional service during the overnight shift. You will handle check-ins/outs, reservations, and guest requests while reconciling nightly financial activity and preparing daily reports.

The role requires attention to detail, reliability, and the ability to work independently overnight. Prior night audit or front-desk experience is preferred, and you will operate within Marriott