Hotel Night Auditor: Guest Experience & Night Ops

Palette Hotels; Plano (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Training & development

Promotion opportunities

Positive team culture

Job summary

Palette Hotels in Plano, TX seeks a Night Auditor to manage overnight front desk operations, balance accounts, and ensure guest satisfaction. You will register guests, handle reservations, and respond to requests in a fast-paced hospitality environment.

The role rewards reliability and meticulous record-keeping, with opportunities for professional growth, competitive pay, and benefits. Ideal candidates bring hospitality experience, strong communication, and a proactive approach to problem

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

Customer service

Front desk

Guest rapport

Organizational skills

Communication skills

Job description

Palette Hotels in Plano, TX seeks a Night Auditor to manage overnight front desk operations, balance accounts, and ensure guest satisfaction. You will register guests, handle reservations, and respond to requests in a fast-paced hospitality environment.

The role rewards reliability and meticulous record-keeping, with opportunities for professional growth, competitive pay, and benefits. Ideal candidates bring hospitality experience, strong communication, and a proactive approach to problem