Night Auditor & Guest Services Lead

StepStone Hospitality; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

StepStone Hospitality in Tampa seeks an Associate to support Administration and Front Desk operations. The role includes daily revenue reporting, auditing Micros tapes and journals, balancing revenue and settlements, and ensuring timely file maintenance for next day operations.

Experience in hospitality systems, strong math and computer skills, and the ability to communicate professionally with guests and vendors are required or preferred.

Qualifications

• Must have comprehensive knowledge of service standards, guest relations and etiquette.
• Excellent mathematical and computer skills.
• High school education and relevant training and experience required.

Responsibilities

• Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
• Run audit reports and journals from all credit card and computer systems.
• Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
• Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.

Job description

StepStone Hospitality in Tampa seeks an Associate to support Administration and Front Desk operations. The role includes daily revenue reporting, auditing Micros tapes and journals, balancing revenue and settlements, and ensuring timely file maintenance for next day operations.

Experience in hospitality systems, strong math and computer skills, and the ability to communicate professionally with guests and vendors are required or preferred.