Night Auditor & Guest Services Lead

Hyatt Hotels Corporation; Bethesda (MD); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

PTO

401k Match

Daily Pay

Life Insurance

Telus Health access

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

Miraval Berkshires Resort and Spa in Lenox, MA seeks a Night Auditor to balance revenue, settle accounts, and perform Guest Service Agent duties. You’ll maintain records, run nightly audits, and prepare daily reports while ensuring guest satisfaction and safety.

Applicants should have a high school diploma or equivalent and prior night audit or accounting experience. Proficiency with computers, Excel, and arithmetic is required; FSD certification is a plus and must be obtained within 90 days.

Qualifications

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance revenue and settle accounts nightly.
• Maintain records of room availability and guests' accounts.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Bookkeeping

Excel

Arithmetic skills

Guest Service

Education

High School diploma or equivalent

FSD certification within 90 days

Tools

BRAINS network

Job description

Miraval Berkshires Resort and Spa in Lenox, MA seeks a Night Auditor to balance revenue, settle accounts, and perform Guest Service Agent duties. You’ll maintain records, run nightly audits, and prepare daily reports while ensuring guest satisfaction and safety.

Applicants should have a high school diploma or equivalent and prior night audit or accounting experience. Proficiency with computers, Excel, and arithmetic is required; FSD certification is a plus and must be obtained within 90 days.