Night Auditor — Guest Services & Front Desk Leader

Holiday Inn Express Knoxville Downtown; Knoxville (TN); Vor Ort; USD 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical

Vision

Dental

401K

Earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Employee discounts

Disability

Life insurance

Zusammenfassung

Kana Hotel Group is seeking a friendly front desk associate to welcome guests and provide exceptional service at our Knoxville property. You will handle check-ins, assist guests with information about local attractions, and coordinate with housekeeping and maintenance to ensure smooth operation.

Ideal candidates have high school diploma, prior customer service experience, cash-handling skills, and a eagerness to contribute to a hospitality-driven team.

Qualifikationen

• High School diploma/GED required.
• Previous hospitality experience preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail and organized.
• Knowledge of the hotel layout, amenities, and procedures & organization.
• Knowledge of local geographic area, area businesses & attractions.

Aufgaben

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean
• Explain and provide any promotional items to each guest checking in
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
• Documents any new commercial customer checking in so that a new account can possibly be opened
• Inquires why rooms are blocked and asks maintenance to fix problem to unblock
• Responds promptly to any guest inquiries or complaints
• Offer alternate solution if guest demand cannot be met
• Covers other areas of hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk; clean and organized
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Kenntnisse

Customer service

Cash handling

Attention to detail

Hospitality knowledge

Ausbildung

High School diploma/GED

Jobbeschreibung

Kana Hotel Group is seeking a friendly front desk associate to welcome guests and provide exceptional service at our Knoxville property. You will handle check-ins, assist guests with information about local attractions, and coordinate with housekeeping and maintenance to ensure smooth operation.

Ideal candidates have high school diploma, prior customer service experience, cash-handling skills, and a eagerness to contribute to a hospitality-driven team.