Night Auditor/Guest Service Agent

The Long Bay Resort; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Medical and Dental insurance

401(k) retirement plan with company-m​

Tuition Reimbursement

Resort accommodations discount

Job summary

Brittain Resorts & Hotels seeks a Night Auditor to manage front desk operations and oversee overnight staff across departments, ensuring guest care and smooth property operations during night hours. You will interact with guests, prepare nightly cash and reports, and uphold policies while handling issues with professional service and discretion.

The role requires flexible shifts, including weekends and holidays, and proficiency with standard office software.

Qualifications

• Ability to work varying shifts including overnight periods.
• Strong communication and guest-relations skills.
• Proficiency with standard office software.

Responsibilities

• Oversee overnight desk operations and staff in multiple departments.
• Interact with guests and resolve issues using service recovery methods.
• Prepare nightly cash, check, and credit card activity summaries.
• Run overnight audit reports per property policy.
• Respond to emergencies and communicate with management.
• Maintain a safe and secure environment on property.

Skills

Guest service

Multi-tasking

Verbal and written communication

Flexibility

Office software

Tools

Rooms management system

MS Office/PC applications

Job description

Overview

The Night Auditor is responsible for managing the front desk operations and overseeing all departments of the property during the overnight hours. They ensure the highest degree of quality guest care is maintained at all times, through prompt and courteous service.

Responsibilities

Night Auditor/Guest Service Agent responsibilities include, but are not limited to:

• Responsible for overseeing activities of all overnight staff on property including Housekeeping, Loss Prevention, PBX, and Maintenance
• Interacting with guests
• Prepares summary of cash, check and credit card activity
• Accurately performs all overnight audit reports and procedures according to property and company policy
• Handles any guest issues or complaints, using appropriate service recovery methods
• Executes policies and procedures for the front office, including following rate programs
• Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate
• Communicates overnight events and issues to the management team by completing the Night Auditor’s Report
• Assists in maintaining a safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to the Loss Prevention department
• Reports any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager
• Other duties as assigned

Qualifications

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Ability to work varying shifts (AM, PM, and Overnight)
• Ability to work necessary overnight hours
• Ability to anticipate guest needs, change direction quickly, and multi-task
• Working knowledge of rooms management systems preferred
• Uses independent judgment and possesses solid decision-making skills
• Proficient with general office PC applications (i.e., word processing, spreadsheets, and databases)
• Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

Why choose Brittain?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as YOU make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.