Guest Service Representative (Part Time)

Festival Foods; West Allis (WI); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic team as a Part-Time Guest Service Representative at a family-owned grocery store. Your role will focus on creating a welcoming environment, ensuring exceptional service, and leading a team to deliver outstanding guest experiences. This position offers flexible hours and a supportive workplace culture, where your contributions directly impact the community. With benefits like weekly pay and employee discounts, this is an exciting opportunity to grow your skills in a rewarding setting. If you're passionate about hospitality and customer service, we want to hear from you!

Benefits

15% Associate Discount

Weekly Pay

Vision & Dental Insurance

Paid Parental Leave

401(k) with Company Match

Employee Stock Ownership Plan

Qualifications

• Strong leadership and communication skills to manage a team.
• Ability to resolve guest concerns and handle multiple priorities.

Responsibilities

• Provide excellent guest service and manage front desk operations.
• Lead and support Guest Service team members in daily activities.

Skills

Customer Service

Leadership

Problem-Solving

Organizational Skills

Teamwork

Job description

Location : Name

West Allis

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin.

At Festival, people are our top priority. This is reflected in our daily interactions, guest treatment, and our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Part-Time Guest Service Representative!

Job Title: Guest Service Representative (GSR) | Reports to: Guest Services Manager

Are you passionate about customer service and creating a welcoming environment? Do you thrive in a hospitality setting where every interaction counts? As a Guest Service Representative, you will ensure a smooth and enjoyable experience for guests, assisting at the front desk, answering questions, and leading a team. Your friendly and efficient service will make a difference.

Job Description

What You’ll Do:

• Provide Helpful Service: Handle guest interactions professionally, greeting guests, answering questions, and addressing concerns to create a positive experience.
• Lead by Example: Reinforce company culture, uphold service standards, and guide Guest Service team members such as Service Desk staff, Cashiers, Baggers, and Cart Runners.
• Utilize Leadership Tools: Use tools like tile evaluations, Coach’s Reminder Card, Cashier Daily reports, and the Guest Service OPPS Manual to support team performance.
• Oversee Operations: Monitor guest service activities, ensure procedures are followed, and maintain department cleanliness and functionality.
• Support: Direct guests, manage checkout lines, and assist the Guest Service team as needed.
• Monitor & Adjust: Manage staff schedules, adapt operations based on business needs, and ensure compliance with labor laws for minor employees.
• Maintain Staffing Levels: Proactively call in additional staff during busy periods or absences.
• Enforce Labor Laws: Schedule minor employees in accordance with legal guidelines for breaks, lunches, and clock-outs.
• Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic for optimal productivity.
• Communicate with Shift Managers: Notify managers when assistance is needed and coordinate guest service responsibilities.
• Manage Lane Flow: Open additional checkout lanes during busy times and keep cash drawers ready for use.
• Track Attendance: Use the GSR Shift Report to document lateness or absences.
• Cart Management: Ensure sufficient carts are available, managing collection and distribution efficiently.
• Honor Commitments: Maintain regular, timely attendance and provide notice for absences.
• Support the Team: Perform other duties as assigned.

What We’re Looking For:

• Strong Leadership: Excellent communication and interpersonal skills to manage and motivate a team in a fast-paced environment.
• Problem-Solving Skills: Ability to resolve guest concerns professionally.
• Organizational Talent: Capable of managing multiple priorities and adjusting schedules as needed.
• Teamwork & Training: Commitment to mentoring and fostering a collaborative environment.

Physical Demands and Work Environment:

• Ability to stand for long periods, walk, bend, kneel, and perform fine motor tasks with dexterity and coordination.
• Physical ability to handle merchandise and fixtures, including lifting.
• Ability to work varied hours, including nights, weekends, and holidays.

Work Schedule:

This part-time role may include mornings, afternoons, evenings, weekends, and holidays based on individual availability.

Join us and bring your customer service, hospitality, front desk, and leadership skills to a dynamic, rewarding environment where you can make a difference every day!

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount: 15% off grocery purchases for you and your household.
• Weekly Pay & Premium Pay: Paid weekly, with a $1 premium per hour on Sundays and select holidays. Full-time associates earn time and a half on Sundays and holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for better planning.
• Vision & Dental Insurance: Available for part-time and full-time associates.
• Support Programs: Paid parental leave, fitness reimbursement, Employee Assistance Program, and LEAPCare Coaches for confidential support.
• Retirement Plans: 401(k) with company match and an Employee Stock Ownership Plan (ESOP) for long-term savings and ownership.

We are committed to an inclusive environment where all backgrounds are valued, fostering a team that can best serve our guests and communities.

Address

11111 W Greenfield Ave

City

West Allis

State

WI

Postal Code

53214