Front Desk/Guest Service Agent

The Harborview; Port Washington (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a dedicated physical front desk agent to enhance guest experiences. In this pivotal role, you will be the first point of contact for guests, ensuring their needs are met with professionalism and efficiency. Your strong interpersonal and administrative skills will shine as you manage guest interactions and maintain a welcoming environment. This position not only offers growth opportunities within the company but also provides valuable benefits such as travel discounts and comprehensive insurance options for full-time team members. Join a vibrant team and make a meaningful impact on guest satisfaction!

Benefits

401(k) eligibility with matching contributions

Paid Time Off – Sick & Vacation

Holiday Pay

Growth and development opportunities

Travel discounts through major hotel brands

Medical, dental, and vision insurance

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Ability to maintain a composed, gracious, and professional attitude.

Responsibilities

• Represent the first point of contact with guests and handle all stages of a guest’s stay.
• Process and collect payments, accurately adhering to all cashier procedures.

Skills

Interpersonal Skills

Administrative Skills

Customer Service Experience

Property Management Software (PMS)

Professionalism

Tools

Property Management Software (PMS)

Job description

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious, and professional attitude.

Responsibilities:

• Represent the first point of contact with guests and handle all stages of a guest’s stay.
• Accommodate and anticipate guests' needs, respond promptly and professionally.
• Act as the information liaison for the property and guests using all communication avenues.
• Serve as the point of contact for up-to-date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

This position is subject to successful completion of a background check as it relates to the role.

Benefits:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities within the company, potentially at the same property or transferring to another property in Wisconsin, South Dakota, or Iowa.
• Travel discounts through Choice Brand Hotels, Hilton, Marriott, and independent properties.

For full-time team members and leadership:

• Medical, dental, and vision insurance, with options for STD, LTD, critical illness, accident, life insurance, and flex spending.