Night Auditor: Guest Experience Pro (Nights)

Hotel Equities; Santa Barbara (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities

Reduced Hotel Rates

Job summary

Hotel Equities in Santa Barbara, CA is seeking a dependable Night Auditor to join our team. You will welcome guests, process arrivals and payments, and ensure accurate records while supporting smooth nightly operations.

This role requires strong communication, basic computer skills, and the ability to work nights, weekends, and holidays. We offer competitive pay between $22.00 and $23.50 per hour, plus benefits and employee discounts.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hotel front desk or guest services preferred.
• Strong communication and basic computer/cash-handling skills.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Professionalism

Flexible hours

Education

High school diploma

Tools

PMS

POS

Microsoft Office

Job description

Hotel Equities in Santa Barbara, CA is seeking a dependable Night Auditor to join our team. You will welcome guests, process arrivals and payments, and ensure accurate records while supporting smooth nightly operations.

This role requires strong communication, basic computer skills, and the ability to work nights, weekends, and holidays. We offer competitive pay between $22.00 and $23.50 per hour, plus benefits and employee discounts.