Night Auditor: Guest Experience & Night Audit

MCR; Newport News (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Courtyard Newport News Airport, operated by MCR, is seeking a reliable Night Auditor. You will greet guests, balance daily transactions, verify postings, and maintain security overnight while delivering friendly, accurate service.

Key duties include using the hotel management system, handling late arrivals, processing mail and audits, and upholding cleanliness and guest safety. A positive attitude and ability to work nights, weekends, and holidays are essential.

Qualifications

• Experience in hospitality or service preferred.
• Can-Do Attitude: positive attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Handle pace and pressure in a hotel environment.
• Active listening and conflict resolution with guests and coworkers.
• Clear communication of information and ideas.
• Desire to serve all guests.

Responsibilities

• Greet guests and acknowledge them by name when possible.
• Balance daily transactions and audit overnight activities.
• Maintain hotel security during night shift and monitor exterior entrances.
• Use the hotel management system for postings, audits, and reports.
• Process late arrivals and handle guest requests with courtesy.
• Assist with incoming mail and shift handover reporting.

Skills

Guest relations

Communication skills

Follow guidelines

Handle pace & pressure

Listening & conflict resolution

Hospitality & guest service

English language

Job description

Courtyard Newport News Airport, operated by MCR, is seeking a reliable Night Auditor. You will greet guests, balance daily transactions, verify postings, and maintain security overnight while delivering friendly, accurate service.

Key duties include using the hotel management system, handling late arrivals, processing mail and audits, and upholding cleanliness and guest safety. A positive attitude and ability to work nights, weekends, and holidays are essential.