Night Auditor: Guest Experience Lead | Front Desk

Hyatt Regency; Minneapolis (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Discounted room nights

Free room nights at 90 days

Tuition reimbursement

Discounted employee parking

Gym access

Job summary

Hyatt Regency Minneapolis is a global brand that values individuality and guest experiences. As a Night Auditor, you will be the first point of contact, overseeing overnight front desk operations and ensuring seamless guest registrations and payments.

You will contribute to a positive guest experience through exceptional service, upselling rooms when appropriate, and collaborating with the team. Flexible availability including weekends and holidays is required; health benefits begin after 30

Qualifications

• Customer service experience
• Hotel/Front Desk experience (preferred)
• Strong written and verbal communication skills
• Flexible availability including weekends and holidays

Responsibilities

• Greet guests and manage overnight check-ins/outs
• Process payments and upsell hotel rooms
• Oversee front desk operations during overnight shift
• Respond to guest inquiries with top-level service

Skills

Customer service

Front desk experience

Communication skills

Job description

Hyatt Regency Minneapolis is a global brand that values individuality and guest experiences. As a Night Auditor, you will be the first point of contact, overseeing overnight front desk operations and ensuring seamless guest registrations and payments.

You will contribute to a positive guest experience through exceptional service, upselling rooms when appropriate, and collaborating with the team. Flexible availability including weekends and holidays is required; health benefits begin after 30