Night Auditor & Guest Experience Lead

Deming Lodging Inc; Deming (NM); On-site; USD 25,000 - 34,000; Full time

Job summary

Ambience Hospitality is seeking a Hotel Guest Service Agent to welcome guests, register rooms, and assist with reservations on site in Deming, NM. The role requires friendly service, accuracy in billing, and coordination with housekeeping for room readiness.

Responsibilities include greeting guests, verifying payments, posting charges, and handling guest inquiries with professionalism. Nightly audits and maintaining lobby areas are also part of the role.

Qualifications

• Greet, register, and assign rooms to guests.
• Provide information about hotel services and directions.
• Record guest details and payments accurately.
• Coordinate with housekeeping for room readiness.
• Handle inquiries and resolve minor guest issues.

Responsibilities

• Greet, register, and assign rooms to guests.
• Contact housekeeping or maintenance when guests report problems.
• Issue room keys and manage reservations.
• Verify guest credit and payment arrangements.
• Maintain records of room availability and guest accounts.
• Post charges to ledgers and review at checkout.
• Record guest comments and refer issues to managers.
• Balance accounts and conduct nightly audits.
• Keep lobby and common areas clean and stocked.

Skills

Active Listening

Customer Service

Service Orientation

Speaking

Time Management

Critical Thinking

Judgement and Decision Making

Interpersonal Communication

Tools

Property Management System

PBX systems

PC

Automated attendant systems

Office software

Job description

Ambience Hospitality is seeking a Hotel Guest Service Agent to welcome guests, register rooms, and assist with reservations on site in Deming, NM. The role requires friendly service, accuracy in billing, and coordination with housekeeping for room readiness.

Responsibilities include greeting guests, verifying payments, posting charges, and handling guest inquiries with professionalism. Nightly audits and maintaining lobby areas are also part of the role.