Night Auditor & Front Desk Specialist

Chesapeake Payroll Services, LLC; Grasonville (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Chesapeake Payroll Services, LLC in Grasonville, Maryland, is seeking a hotel front desk associate responsible for daily front office audits, check-ins/outs, reservations, and guest services. You will review room and tax postings, ensure accuracy, and provide clear directions to rooms.

The role emphasizes attention to detail, strong work ethic, teamwork, and the ability to handle varying schedules, including nights, weekends, and holidays.

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite interruptions.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team player with a guest-focused approach.

Responsibilities

• Perform daily front office audits for the hotel and outlets.
• Review room and tax postings for accuracy and correct errors.
• Back-up front office and night audit processes as needed.
• Rebuild front office system and reservation related maintenance as applicable.
• Follow accounting and credit policies and procedures of the management company.
• Handle front desk functions including check-ins, check-outs, payments, reservations, PBX, and guest directions.

Job description

#26-3091

Grasonville, Maryland, United States

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Company Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Location

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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