Hotel Night Auditor & Front Desk Specialist

Remington Hotels; Maryland; Hybrid; USD 21,000 - 28,000; Full time

Job summary

Mr C. Hotels is seeking a Front Desk Audit Associate in Grasonville, MD. The role covers daily front office audits across all hotel outlets, ensuring accurate posting of room charges and timely handling of payments and reservations.

Responsibilities include back-up of front office systems, night audit tasks where applicable, and adherence to accounting policies. The position requires team collaboration and flexibility to work nights, weekends, and holidays.

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting for accuracy and correct errors.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Follow management company accounting and credit policies and procedures.
• Handle front desk functions including check-ins/check-outs, payments, reservations, PBX operation, answering calls within 3 rings, and provide directions to room locations.

Skills

Attention to detail

Team player

Time management

Flexibility

Job description

#26-3091

Grasonville, Maryland, United States

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Location Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Location

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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