Night Auditor: Front Desk, Security & Revenue Audit

Carlisle Inn Sugarcreek; Canton (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Staff discounts

Annual anniversary bonus

On-the-job training

Flexible schedules

Scholarship program

Medical insurance and HSA

401(k) plan with match

Wellness Program

Dental, Vision, Accident, Life

Job summary

The Carlisle Inn Sugarcreek is seeking a friendly front desk associate to welcome guests, handle reservations, and manage check-ins and check-outs. You’ll contribute to a warm, hospitable experience for travelers in the Midwest. Training is provided.

Responsibilities include registering guests, safeguarding keys, managing basic reports, and following safety protocols. A background in customer service and clear communication helps success; evening or weekend shifts may be required.

Qualifications

• Prior customer service experience preferred.
• Experience in conflict resolution.
• Excellent verbal and written communication skills.
• Proficient in math.
• Understand and carry out instructions.
• Phone and email etiquette.

Responsibilities

• Accept and safeguard Inn keys
• Secure all exterior doors, regulate security cameras, and monitor internal activity
• Register guests, handle reservations, issue room keys, prepare checkout reports, answer phone calls, etc.
• Oversee appropriate Emergency Protocol per company policy
• Prepare and send reports
• Audit and balance revenue totals with revenue reports
• Post room charges, outstanding charges and credit card summaries to ledger account

Skills

Customer service

Conflict resolution

Verbal & written communication

Math proficiency

Instruction following

Phone & email etiquette

Job description

The Carlisle Inn Sugarcreek is seeking a friendly front desk associate to welcome guests, handle reservations, and manage check-ins and check-outs. You’ll contribute to a warm, hospitable experience for travelers in the Midwest. Training is provided.

Responsibilities include registering guests, safeguarding keys, managing basic reports, and following safety protocols. A background in customer service and clear communication helps success; evening or weekend shifts may be required.