Night Auditor: Front Desk & Nightly Reconciliation Pro

TPG Hotels & Resorts, Inc.; Tallahassee (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with Company M

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS to any other T

Job summary

TPG Hotels & Resorts, Inc. in Tallahassee, FL is seeking a Night Auditor to oversee nightly financial and administrative tasks at the Home2 Suites Tallahassee.

You’ll handle guest check-ins/outs, manage reservations, balance revenues, and ensure accuracy in accounts while keeping data secure. The ideal candidate has front desk experience, strong communication, and proficiency with hotel software and MS Office.

Qualifications

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Responsibilities

• Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
• Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
• Process check-ins and check-outs for guests arriving and departing during the night hours.
• Manage reservations and room assignments, ensuring accurate information and availability.
• Handle phone calls, take messages, and provide information to guests as needed.
• Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
• Ensure compliance with data protection and privacy regulations when handling guest information.
• Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
• Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
• Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
• Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
• Post charges, payments, and adjustments to guest accounts accurately.
• Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
• Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
• Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Skills

Front desk operations

Guest services

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

TPG Hotels & Resorts, Inc. in Tallahassee, FL is seeking a Night Auditor to oversee nightly financial and administrative tasks at the Home2 Suites Tallahassee.

You’ll handle guest check-ins/outs, manage reservations, balance revenues, and ensure accuracy in accounts while keeping data secure. The ideal candidate has front desk experience, strong communication, and proficiency with hotel software and MS Office.