Night Auditor — Front Desk & Cash-Handling Pro

OTO Development; Anchorage (AK); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holidays

Travel discounts

Job summary

OTO Development in Anchorage, Alaska, is seeking a Night Auditor to ensure accurate front desk operations and guest satisfaction. This role requires staying at the desk during all hours, handling reservations, check-in/out, and payment procedures with brand-standard quality.

You will manage cash, credit card processing, and security of guest information, while staying knowledgeable about local attractions and maintaining rate integrity by monitoring competitor rates.

Qualifications

• Proficient in administration of applicable property management systems.
• Ability to respond quickly and appropriately to emergency situations.
• Experience in accurate cash handling and credit card processing and maintaining security of confidential information.
• Able to pass brand certification tests.
• Experience working with a computer, especially data entry.
• Strong teamwork and customer focus.

Responsibilities

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
• Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours.
• Acquire and maintain knowledge of local attractions and amenities to assist guests.
• Ensure collections, including credit card and direct bill, are executed per company policies.
• Maintain proper control over keys, safe deposits, and all property.
• Ensure rates are optimized by monitoring competitor occupancy and rates.
• Complete required documentation in a timely manner.
• Quote daily rates and issue credits as needed.
• Perform other duties to support guest satisfaction.

Skills

PMS proficiency

Cash handling

Emergency response

Data entry

Guest service

Team player

Job description

OTO Development in Anchorage, Alaska, is seeking a Night Auditor to ensure accurate front desk operations and guest satisfaction. This role requires staying at the desk during all hours, handling reservations, check-in/out, and payment procedures with brand-standard quality.

You will manage cash, credit card processing, and security of guest information, while staying knowledgeable about local attractions and maintaining rate integrity by monitoring competitor rates.