Night Auditor & Front Desk Agent (Hybrid Overnight)

Marriott Internationa; Westminster (CO); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Marriott travel discounts

Health, dental, and vision benefits

Paid time off

Training and career development

Advancement opportunities

Job summary

The Westin Westminster is seeking dependable and guest-focused team members to join our Front Office. We offer Part-Time Night Auditor shifts (2 overnight) and Full-Time Front Desk Agent / Night Auditor (2 overnight + 2 PM shifts). You will balance daily revenue, assist guests, and maintain a welcoming Front Desk environment.

Two scheduling options allow flexibility while ensuring exceptional service. Night Audit duties include end-of-day procedures, reports, and cross-department coordination.

Qualifications

• Previous hotel Front Desk or Night Audit experience preferred.
• Marriott experience strongly preferred but not required.
• Experience with LightSpeed (LSPMS), MARSHA, GXP, or similar hotel systems is a plus.
• Strong math, analytical, and problem-solving skills.
• Excellent attention to detail, particularly with financial transactions and reports.
• Strong customer service and communication skills.
• Ability to remain calm, professional, and solution-oriented when handling guest concerns.
• Dependable, punctual, and capable of working independently during overnight hours.
• Comfortable using Microsoft Excel, Outlook, and other basic office applications.
• Ability to work weekends and holidays based on hotel business needs.

Responsibilities

• Greet and assist guests with check-ins, check-outs, room assignments, and general hotel needs.
• Handle reservations, cancellations, room changes, and guest accounts accurately using Marriott systems.
• Answer phones and respond promptly and professionally to guest requests and concerns.
• Utilize GXP to document guest requests and follow up to ensure completion.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest payments, deposits, and account inquiries accurately.
• Communicate effectively with Housekeeping, Engineering, Security, and other departments.
• Resolve guest concerns professionally and involve management when necessary.
• Maintain a professional, welcoming, and service-focused Front Desk environment.
• Complete the hotel's overnight audit and end-of-day procedures.
• Balance and reconcile daily hotel revenue from rooms, food and beverage outlets, parking, and other revenue-generating departments.
• Verify and post room charges, taxes, adjustments, and other transactions accurately.
• Post parking and other applicable revenue to the appropriate accounts in accordance with hotel procedures.
• Audit cashier reports and payment methods and ensure all required documentation is complete.
• Investigate and resolve discrepancies in guest and departmental accounts.
• Prepare and distribute daily revenue, occupancy, and management reports.
• Complete required financial and operational reports accurately and on time.
• Perform the business-day close in accordance with Marriott and Columbia Sussex procedures.
• Maintain accurate records and communicate important overnight information to the incoming Front Office team and hotel management.

Skills

Front Desk

Night Audit

Marriott systems

GXP familiarity

Excel/Outlook

Customer service

Attention to detail

Tools

LightSpeed

MARSHA

GXP

Job description

The Westin Westminster is seeking dependable and guest-focused team members to join our Front Office. We offer Part-Time Night Auditor shifts (2 overnight) and Full-Time Front Desk Agent / Night Auditor (2 overnight + 2 PM shifts). You will balance daily revenue, assist guests, and maintain a welcoming Front Desk environment.

Two scheduling options allow flexibility while ensuring exceptional service. Night Audit duties include end-of-day procedures, reports, and cross-department coordination.