Night Auditor- Four Points

Paycor Hospitality LLC; Schaumburg (IL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A hotel management company in Schaumburg is seeking a dedicated guest service representative to ensure exceptional visitor satisfaction. Responsibilities include managing guest check-ins and queries, balancing monetary transactions, and maintaining a clean front desk area. Candidates should possess a high school diploma and ideally have prior front desk experience along with excellent customer service skills. The role offers a part-time or full-time schedule with a pay range of $16.00 - $18.00 per hour and various benefits including health insurance and paid time off.

Qualifications

• High School Diploma or GED required.
• Previous front desk experience highly preferred.
• Prior experience using Windows based software is a plus.
• Ability to maintain guest privacy and security.

Responsibilities

• Check guests into and out of the hotel accurately and courteously.
• Handle customer inquiries and requests promptly to ensure satisfaction.
• Balance and verify monetary transactions.
• Ensure cleanliness of the lobby and front desk area.

Skills

Organizational skills

Customer service skills

Communication skills

Ability to work well with others

Ability to work overnight

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Summary Statement

Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role.

Primary Duties and Accountabilities

• Audit and balances reports from the daily shift.
• Schedules guest's wake up calls for the following day.
• Verifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded.
• Completes any reports or projects assigned by management/ supervisor.
• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received.
• Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Guest Service

• Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff.
• Reports any maintenance, security, or safety issues to the appropriate staff.

Skills, Educational Background and Experience

• High School Diploma or GED required.
• Previous front desk experience highly preferred.
• Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
• Excellent organizational and prioritization skills.
• Ability to work well and collaborate with others.
• Ability to work overnight.
• Superior customer service skills.
• Excellent communication skills.
• May be required to stand for an extended period of time.
• Able to work a flexible schedule (weekends and holidays).
• Must be available for training during the day/evening shift for at least one week, when hired, prior to moving to overnight shift

Job Details

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Ability to Commute

• Schaumburg, IL 60173 (Required)

If offered, employment is contingent on cleared Background check.