Night Auditor

The Rose Hotel by Hilton a Tapestry Collection; Rosemont (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation package

Competitive Paid Time Off Policy

Full benefits package including 401K

Hotel discounts at locations worldwide

Job summary

The Rose Hotel by Hilton a Tapestry Collection in Rosemont, IL is seeking a Night Auditor to blend accounting precision with warm hospitality during overnight hours. You will reconcile daily transactions, balance accounts, and generate reports while assisting guests with arrivals, departures, and special requests.

This pivotal overnight position requires independence, strong organizational skills, and excellent communication.

Qualifications

• Prior hotel front desk or accounting experience preferred; luxury or boutique environment a plus.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail; comfortable with numbers.
• Excellent verbal and written communication skills.
• Familiarity with hotel property management systems (OnQ preferred).
• Discretion handling confidential information with integrity.
• High emotional intelligence and guest empathy.
• Basic understanding of accounting and nightly audit routines.
• Availability for overnight shifts, weekends and holidays.
• Must stand for long periods and lift up to 10 lbs.

Responsibilities

• Serve as primary contact for guests during overnight hours with warmth and poise.
• Execute nightly audit procedures and balance accounts.
• Process arrivals, departures, and reservation changes accurately.
• Resolve guest issues with timely follow‑up and satisfaction.
• Monitor security and conduct property walks per protocol.
• Oversee overnight front desk operations and cash handling.
• Prepare folios and post charges for day shift handover.
• Coordinate with housekeeping, security, and maintenance as needed.
• Maintain clean, welcoming front desk and lobby areas.
• Support data entry, backups, and special projects for teams.

Skills

Front desk experience

Accounting knowledge

Attention to numbers

Excellent communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor

The Rose by Hilton, Rosemont, IL, US

4 days ago Requisition ID: 1856

Salary Range: $20.00 To $21.00 Hourly

NIGHT AUDITOR

Reports to: Front Desk Supervisor

Department: Rooms

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.

BENEFITS

• Competitive compensation package
• Competitive Paid Time Off Policy
• Full benefits package, including 401K and paid time off
• Hotel discounts at locations worldwide

JOB DESCRIPTION

At The Rose Hotel, the Night Auditor is much more than just a night owl — they are a key ambassador of guest experience, safety, and operational excellence. As the overnight face of our hotel, the Night Auditor blends accounting precision with heartfelt hospitality to ensure a seamless guest journey from dusk to dawn. The ideal candidate is a problem-solver, a self-starter, and an individual who embodies calm confidence while delivering memorable service to both leisure and business travelers during overnight hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for guests during overnight hours, delivering service with warmth, professionalism, and poise.
• Execute nightly audit procedures, including reconciling daily transactions, balancing accounts, and preparing key reports for hotel leadership.
• Process guest arrivals, departures, and reservation modifications with accuracy and a high degree of personalization.
• Resolve guest issues and special requests independently and effectively, ensuring satisfaction and timely follow-up.
• Monitor property security and ensure guest safety by conducting scheduled property walks and responding to emergencies in alignment with hotel protocols.
• Manage the overnight operation of the front desk, including verifying cash drawers, posting charges, and preparing folios.
• Communicate notable incidents, guest feedback, and operational challenges through detailed handover reports to day shift managers.
• Act as a liaison between housekeeping, security, engineering, and management when necessary to ensure smooth operations.
• Maintain cleanliness and orderliness of the front desk and lobby areas, creating a welcoming environment even during quiet hours.
• Support front office and accounting teams with data entry, system backups, and special projects as needed.
• Demonstrate comprehensive knowledge of all hotel services, local attractions, and emergency procedures.
• Remain composed in high-pressure situations while ensuring guests feel safe, heard, and valued.
• Perform wake-up calls, coordinate late check-outs and early arrivals with appropriate departments.
• Execute nightly backup of computer systems and secure sensitive financial data in accordance with company policies.
• Occasionally assist with light concierge duties or guest amenities based on requests.
• Performs other duties as assigned.

QUALIFICATIONS

• Prior hotel front desk or accounting experience preferred; luxury or boutique environment a plus.
• Demonstrated ability to work independently with minimal supervision.
• Strong organizational skills, attention to detail, and comfort with numbers.
• Excellent verbal and written communication skills.
• Proficiency in hotel property management systems (OnQ preferred, but not required).
• Comfortable handling confidential information with discretion and integrity.
• Must possess a high level of emotional intelligence and guest empathy.
• Basic understanding of accounting principles and nightly audit routines.
• Availability to work overnight shifts, weekends, and holidays as required.
• Must be able to stand for extended periods and lift up to 10 lbs as needed.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including weekends and overnight shifts (typically 11:00 PM – 7:00 AM).