Night Auditor: Elevate Overnight Guest Experiences

BENCHMARK; San Antonio (TX); Vor Ort; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Pyramid Global Hospitality's San Antonio Marriott Northwest is seeking a Night Auditor to deliver warm, dependable service overnight from 10pm to 6am. You will check guests in, manage cash, and provide information about the hotel and local area.

The role emphasizes accuracy, strong communication, and teamwork across departments, with growth opportunities in a customer-focused, diverse environment.

Qualifikationen

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Outgoing and engaging personality.
• Detail-oriented with ability to handle overnight shift.
• Ability to work across departments and in a fast-paced environment.
• Ability to stand for the shift and work nights.

Aufgaben

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit, noting and fulfilling special requests, and establishing accurate information.
• Resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel staff professionally and assist other departments with necessary information.
• Be knowledgeable of emergency procedures and policies.
• Maintain house bank.
• Generate, print and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, and refunds.
• Assist other departments as needed.

Kenntnisse

Excellent verbal and written

Outgoing personality

Detail-oriented

Customer service

Computer skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Pyramid Global Hospitality's San Antonio Marriott Northwest is seeking a Night Auditor to deliver warm, dependable service overnight from 10pm to 6am. You will check guests in, manage cash, and provide information about the hotel and local area.

The role emphasizes accuracy, strong communication, and teamwork across departments, with growth opportunities in a customer-focused, diverse environment.