Night Auditor at Home2 Suites- Santa Rosa Beach

ST JOE RESORT OPERATIONS LLC; Santa Rosa Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ST JOE RESORT OPERATIONS LLC is seeking a Night Audit to verify front desk records, post charges, and prepare daily financial summaries for the Santa Rosa Beach property. The role balances daily transactions and runs end-of-day processes in the PMS while maintaining guest service during overnight hours.

The candidate will ensure accuracy of room charges, taxes, and postings, while responding to guest requests and supporting front desk operations as needed.

Qualifications

• Detail-oriented and thorough
• Ability to read, write, speak, understand basic English
• Knowledge of hospitality operations and front desk processes
• Strong customer service skills
• Basic Accounting skills and ability to compute accurate calculations

Responsibilities

• Post room charges and taxes to guest accounts.
• Process guest charges, vouchers, and credit card vouchers.
• Verify postings and balances; ensure accuracy.
• Run end-of-day in PMS and summarize financial results.
• Respond to guest needs and handle check-in/check-out procedures.
• Maintain emergency procedures and handle bookings with discretion.

Skills

Accounting

Auditing

Front desk

English communication

Customer service

Detail-oriented

Education

Basic education sufficiency

Tools

PMS software

Job description

Job SummaryThe Night Audit position checks the front office accounting records for accuracy and, daily, summarizes and complies information for the hotel’s financial records. This position is also responsible for tracking room revenue, occupancy percentages and other front office operating statistics. Additionally, the Night Audit is expected to prepare a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. This position is also responsible for posting room charges and room taxes to guest’s accounts including guest transactions not posted during the day by the front office cashier.Primary Responsibilities & Essential FunctionsPosts room charges and taxes to guest’s accountsProcesses guest charges voucher and credit card vouchersPost charges to the guest accounts that have not been posted or were incurred on the night audit shiftVerify all account postings and balancesVerify that room rates are correct and posts those rates to guest accountsUnderstand principles of auditing, balancing, and losing out accountsBalance the day’s charges, making corrections as necessaryRun end of day process in property management software (PMS)Prepares a summary of cash, check, and credit card activitiesSummarizes results of operations for managementCheck figures, postings, and documents for accuracy, and record, store, access, and/or analyze computerized financial informationServe as a front desk agent especially in terms of check-in and check-out proceduresRespond to guest needs, special requests and complaints and alert the appropriate manager as neededMaintain complete knowledge of emergency proceduresAll other duties as assignedEducation and ExperienceSufficient education and literacy needed to identify and read product labels and to communicate with guestsAbility to read, write, speak, understand, and communicate in basic EnglishPreviously hospitality experience preferredKnowledge, Skills, AbilitiesDetail-oriented and thoroughAbility to perform consistent work to the highest of standardsAbility to remain discreet and respect the privacy of guestsAbility to interact with guests in a pleasant, friendly mannerAbility to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephoneStrong customer service skillsKnowledge of hospitality operationsBasic Accounting skills and ability to compute accurate mathematical calculationsSkilled at resolving challenges efficiently and effectivelyAbility to multitask effectively in a fast paced environmentAbility to work well under pressure, dealing with many arrivals and departures within a short period of timeAbility to work cohesively with co-workers both within and outside of your departmentPhysical DemandsAbility to stand and move throughout front office and lobby while continuously performing essential job functionsAbility to lift to 25 lbsOccasional twisting, bending, stooping, reaching, and walkingFrequent talking, hearing, seeing, and smilingWorking ConditionsPrimarily located indoors but can be exposed to outside weather conditionsOccasionally exposed to high volume placesMinimal to moderate noise levers consistent with hotel environmentMay be exposed to cleaning chemicals (proper PPE provided)Shift work is required, including overnight shifts, weekends, and holidaysThe above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.