Night Auditor (11pm-7am)

Hampton Inn; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated front desk associates who are passionate about serving guests. This role is crucial for ensuring a positive guest experience, as you will be the first point of contact for visitors. Responsibilities include processing payments, managing room availability, and maintaining the lobby's appearance. The company offers competitive wages and a comprehensive benefits package, making it an attractive workplace for those looking to grow in the hospitality field. Join a supportive team and embark on a rewarding career path with opportunities for advancement.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Assistance

Discounted Hotel Room Rates

Training and Development Opportunities

Qualifications

• Strong customer service skills are essential for guest interactions.
• Ability to handle cash and process payments accurately.

Responsibilities

• Process credit card transactions and verify hotel room availability.
• Perform check-in and check-out procedures efficiently.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Education

High School Diploma

Job description

We are looking for people who have a passion to serve others!

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7, so each front desk role is equally important. Associates working the front desk are key to the overall guest experience.

Role Responsibilities:

• Processing credit card transactions and other payments (restaurant, events, lounge) for the day
• Verifying, balancing, and reviewing hotel room availability
• Performing check-in and check-out procedures
• Administering guest payment policies and checking for errors from the day shifts
• Preparing folios for departing guests in the morning
• Maintaining the overall lobby appearance and assisting with breakfast setup if needed
• Being versed in all hotel emergency procedures

Our associates enjoy working with us because:

• We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical, dental, and vision plans; life insurance; short- and long-term disability options; 401K; tuition assistance; discounted hotel room rates; and opportunities for training, development, and career advancement.