Night Auditor

Northern Waters Casino; Watersmeet Township (MI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee meal discounts

Gas Discount at Citgo C-Store

Golf Discounts

Paid Lunch

Paid Holidays

Access to training programs

Fun, safe, fast paced work environment

Job summary

Northern Waters Casino Resort in Watersmeet, MI is seeking a Night Auditor to greet and register guests, provide outstanding service during their stay, and settle guest accounts on the night shift. The position requires accuracy, adherence to policies, and professional presentation in a hospitality-forward environment.

The role is full-time within the Hotel department with a focus on supporting overnight operations and guest satisfaction.

Qualifications

• Must have a High School diploma or GED.
• Must be computer literate and able to use standard hotel software.
• Must be able to work flexible hours and pass background checks for Gaming license.
• Preference for excellent customer service and consistent work history.

Responsibilities

• Greet and register guests and provide outstanding service during their stay.
• Settle guest accounts and reconcile guests’ charges on night shift.
• Read, adhere to all policies and procedures and maintain professional appearance.
• Make and modify reservations and handle monetary transactions accurately.
• Attend required meetings and training as directed by management.

Skills

Guest service

Interpersonal skills

Communication skills

Flexible hours

Customer focus

Education

High School diploma or GED

Tools

Computer literacy

Job description

JOB DESCRIPTION

POSITION:

NightAuditor

DEPARTMENT:

Hotel

LOCATION:

Resort

SUPERVISOR:

HotelManager

EMPLOYMENT:

Full-Time

PAYRATE: $16.00 - $19.00/hour(Non-Exempt)

LICENSESTATUS: Key-Employee

JOBDESCRIPTION:

The Night Auditor is responsible for greeting andregistering guests, providing outstanding guest service during their stay, andsettling the guest’s account upon completion of their stay on night shift.

Primary Responsibilities:

RESPONSIBILITIES:

• Provide excellent guest service toguests, internal and external, through active guest engagement and positiveattitude.
• Shall be required toread, implement, and adhere to all NWCR Policies and Procedures, LVD GamingOrdinance, Tribal/State Gaming Compact, NIGC Minimum Internal Control Standards, IndianGaming Regulatory Act, LVD Tribal Internal Control Standards, Title 31Minimum Internal Control Standards, NWCR Casino Employee Handbook, HotelDepartment Policy and Procedure Manual.
• Maintain a high level ofprofessional appearance for self and environment.
• Complete required reports of theNight Auditor position.
• Registering guests and reconcilingguests’ accounts.
• Responsible for accurate handling ofmonies including ensuring accuracy of money in, money out of cash bank.
• Making and modifyingreservations.
• Maintain a friendly and approachableattitude towards guests and fellow employees.
• To remain in compliance with CasinoRegulatory policies and procedures, employees are required to attend allnecessary meetings and training facilitated by Management.
• Due to the dynamic Casinoenvironment from time to time, we require employees to be flexible and assumeother responsibilities assigned by management.

Skills & Qualifications:

MINIMUMQUALIFICATIONS:

• Must have a High School diploma orG.E.D.
• Must be computer literate.
• Must be able to work flexible hours.
• Must pass background checks andother pre-employment screenings necessary to receive and maintain a GamingLicense.

PREFFEREDQUALIFICATIONS:

• Excellent customer service skills.
• Must have excellent work record.

• Must have strong interpersonal andcommunication skills.

WORKINGCONDITIONS:

• Working conditions sedentary workwith prolonged walking and standing.
• Ability to lift 50 pounds attimes.

The above statements are intended to describe the generalnature and level of work performed by people assigned to thisclassification. They are not intended tobe construed as an exhaustive list of all responsibilities, duties and skillsrequired of personnel so classified.Management retains the right to add or to change the duties of theposition at any time. Must be able topass a pre-employment drug screen and applicable background checks related tothe position.

Application:

PREFERENCEFOR HIRING:

Preference shall be given when it isestablished that the applicant meets the qualifications as stated in the jobdescription. The following order shall be adhered to for hiring:

• Parents/LegalGuardian of LVD Tribal member children and spouses of Tribal Members

DateApproved by LVD Gaming Commission: 05/16/2023.

Date Approved by the PublicEnterprise Finance Commission (PEFC):08/29/2023.

Northern Waters Casino Resort

P.O.Box 129, N5384 US 45 Watersmeet, MI 49969

Sign_____________________________________ Date________________

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs

Great Benefits for Full Time Employees offered after 90 days of employment:

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.