Night Auditor

Hampton Inn & Suites Lake Placid, NY; Village of Lake Placid (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

The Hampton Inn & Suites Lake Placid, managed by Essex Hotel Management, is seeking a DRIVEN Night Auditor to ensure accurate financial records and guest data during the overnight shift while delivering excellent guest service at check-in and check-out.

Responsibilities include balancing day-end transactions, preparing daily reports, processing guest movements, handling inquiries, maintaining confidentiality of records, and monitoring security.

Qualifications

• High school diploma or equivalent.
• Previous experience in hotel front desk or accounting preferred.
• Strong attention to detail and ability to multitask.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office.
• Ability to work independently and as part of a team.
• Availability to work overnight shifts, weekends, and holidays.

Responsibilities

• Verify and balance all financial transactions from the day shift.
• Prepare daily reports and summaries of hotel operations.
• Process guest check-ins and check-outs.
• Respond to guest inquiries and resolve any issues or complaints.
• Maintain accurate guest records and ensure confidentiality.
• Monitor hotel security and report any suspicious activity.
• Assist with other duties as assigned by management.

Skills

Attention to detail

Customer service

Multitasking

Communication

Teamwork

Front desk

Overnight shifts

Education

High school diploma

Tools

Microsoft Office

Job description

Description

The Hampton Inn & Suites Lake Placid, managed by Essex Hotel Management, is currently seeking a DRIVEN Night Auditor.

As a Night Auditor, you will ensure the accuracy of financial transactions and guest records during the overnight shift and provide exceptional customer service to guests during check-in and check-out.

Responsibilities

• Verify and balance all financial transactions from the day shift
• Prepare daily reports and summaries of hotel operations
• Process guest check-ins and check-outs
• Respond to guest inquiries and resolve any issues or complaints
• Maintain accurate guest records and ensure confidentiality
• Monitor hotel security and report any suspicious activity
• Assist with other duties as assigned by management

What are we looking for?

For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

• High school diploma or equivalent
• Previous experience in hotel front desk or accounting preferred
• Strong attention to detail and ability to multitask
• Excellent communication and customer service skills
• Proficient in Microsoft Office
• Ability to work independently and as part of a team
• Availability to work overnight shifts, weekends, and holidays