Night Auditor

IHG Operations, LLC; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

Pacific Hospitality Group is seeking a Night Auditor to manage cash and credit operations, balance daily revenues, and perform night audit procedures across hotel outlets. The role requires strong attention to detail and customer service skills.

Responsibilities include front desk transactions, room information reporting, and timely nightly close. If you thrive in a dynamic hotel environment, this position offers growth within our team and a commitment to guest satisfaction.

Qualifications

• Normally requires one to two years accounting or Guest Services experience.
• General knowledge of accounting and bookkeeping transactions.
• Ability to use computers programmed with accounting software.
• Excellent customer service and communication skills to resolve guest issues.

Responsibilities

• Audit, balance and report on hotel cash/credit operations (food & beverage, rooms, etc.) and reset registers.
• Audit, balance, post and report on front desk transactions (room charges, taxes, deposits).
• Prepare and input statistics and income journal sheets for daily reports.
• Balance and close bank ticket codes; run night audit final.
• Resolve guest complaints within scope of authority or escalate to management.
• Greet guests and complete check-in procedures using manual and computerized methods.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Accounting software

Tools

Accounting software

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Job Title: Night Auditor Pay Rate: $18.50 Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

What You Will Accomplish

Audits, balances and reports on any/all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. Audits, balances, posts and reports on the front desk transactions to include but not limited to room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audits, balances and prepares, verifies and reports on room information to provide Rooms Management with a picture of how they are performing. Prepares and inputs statistics and income journal sheets for preparation of daily reports. Balances and closes all bank ticket codes, daily. Runs night audit final after ensuring all revenues are in balance nightly. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.

What You Will Bring

Audits, balances and reports on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Great If you have Normally requires one to two years accounting or Guest Services experience. Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotels or resorts. Requires ability to use computers programmed with accounting software to record, store and analyze information. Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency situation.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.

If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.