Night Auditor

Townplace Suites, FL; The Villages (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k

Employee discounts

Much more

Job summary

TownePlace Suites by Marriott Lady Lake/The Villages is seeking an experienced Night Auditor for their busy hotel. Competitive pay rate is based on experience. Must have open availability for the overnight shift (11pm to 7am) and possible day or evening shifts, including holidays and weekends.

Company benefits include 401k, employee discounts, and much more. Essential duties include processing guest charges, preparing reports, and ensuring guest satisfaction while maintaining brand standards and

Qualifications

• College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required.
• Must be able to speak, read, and understand English.
• 1 year: Front Desk agent in a hotel; 2 years: Night Auditor in a brand hotel.

Responsibilities

• Assist guests courteously and go the extra mile to ensure satisfaction.
• Register and process guests at arrival/departure to maintain satisfaction.
• Verify day charges and post room charges by 6:00 a.m. or brand standard time.
• Prepare daily, monthly, and yearly reports for the property.
• Handle reservations by phone and walk-ins accurately and efficiently.
• Operate front desk tasks including check-in/check-out and selling skills.
• Maintain safety and security procedures for associates and guests.

Skills

Guest service

Front desk operations

Overnight shift

Communication

Education

Associates degree or better

High School Diploma

Tools

Telephone system

Job description

TownPlace Suites Florida
1141 Alonzo Avenue
The Villages, FL 32159, USA

Description

TownePlace Suites by Marriott Lady Lake/The Villages is seeking an experienced Night Auditor for their busy hotel! Competitive pay rate is based on experience. Must have open availability for the overnight shift (11pm to 7am) and possible day or evening shifts, including holidays and weekends. Company benefits include 401k, employee discounts, and much more.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no-show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according Auro Hotels and Brand standards
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
• Full-time hours available (at least 32 hours per week).
• Must be available during the overnight shift (11pm to 7am).
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

Required

Associates or better.

Experience

Required

1 year:

Previous experience as a Front Desk agent in a hotel

2 years:

Previous experience as a Night Auditor in a brand hotel

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.