Front Desk Agent/Relief Night Auditor

Springhill Convention Center; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) plan

Employee discounts

Job summary

SpringHill Suites Orlando Convention Center is seeking an experienced Front Desk Agent/Relief Night Auditor for a busy hotel environment. Competitive pay is based on experience with open overnight availability and shifts including day, evening, and weekends.

Benefits include 401(k) and employee discounts. The role emphasizes attentive guest service, accurate billing, and effective communications, with full-time hours available across front desk and night audit operations.

Qualifications

• College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required.
• Must speak, read, and understand English.

Responsibilities

• Assist guests in a courteous manner and strive for guest satisfaction.
• Register and process arrivals/departures to keep accounts current.
• Verify charges and post room charges to balance accounts by the next morning.
• Know hotel services and local area to assist guests effectively.
• Prepare daily, monthly and yearly reports.
• Sell the property to maximize occupancy and average rate.
• Handle reservations via telephone and walk-ins accurately.

Skills

Guest service

Communication

English proficiency

Education

Associates or better

Job description

SpringHill Suites Orlando Convention Center
8840 Universal Blvd
Orlando, FL 32829, USA

Description

Springhill Suites by Marriott is seeking an experienced Front Desk Agent/Relief Night Auditor for their busy hotel! Competitive pay rate is based on experience. Must have open availability 2 days for the overnight shift (11pm to 7am) and 3 days for the day/night shift (7am to 3pm, 3pm - 11pm) including holidays and weekends. Company benefits include 401k, employee discounts, and much more.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no-show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according Auro Hotels and Brand standards
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
• Must be available during the overnight shift (11pm to 7am); other available shifts for Front Desk Agent (7am-3pm or 3pm-11pm).
• Full-time hours available (at least 30 hours per week) with shifts in Front Desk and Night Audit.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

Required

Associates or better.

Experience

Required

1 year:

Previous experience as a Front Desk agent in a hotel

2 years:

Previous experience as a Night Auditor in a brand hotel

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.