Night Auditor

OTO Development; South San Francisco (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Employee hotel stays discount

Job summary

OTO Development is seeking a Night Auditor to support operations overnight. You will handle reservations, check-ins/outs, payments, and guest inquiries with a focus on accuracy and hospitality.

You will maintain cash handling discipline, safeguard keys and guest property, and stay at the front desk across all night hours. The role emphasizes guest satisfaction and teamwork within a property management environment.

Qualifications

• Proficient in administration of applicable property management systems.
• Experience with cash handling and credit card payments.
• Ability to respond quickly to emergencies and maintain confidentiality.
• Strong teamwork and customer-focused mindset.

Responsibilities

• Execute guest reservation, check-in, check-out, payments and related procedures per brand standards.
• Stay at the desk during all hours and maintain a hospitable attitude with guests and team.
• Know local attractions to assist guests with information needs.
• Ensure collections, including credit cards and direct bills, follow company policy.
• Control keys, safe deposits and guest property diligently.
• Monitor competitor occupancy and rates to optimize daily rates.
• Complete required documentation promptly; issue credits when needed.
• Perform other duties to support guest satisfaction.

Skills

Cash handling

Data entry

Team player

Customer service

Emergency response

Property management systems

Attention to security

Tools

Property management systems

Job description

THE HOURLY RATE FOR THIS POSITION IS AT $23.00 PER HOUR!

We are pleased to announce a wonderful opportunity for a Night Auditor.

What will you be doing most days?

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
• Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
• Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies
• Maintain proper control over keys, safe deposits, and all company and guest property
• Ensure rates are optimized by monitoring competitor occupancy and rates
• Ensure that all required documentation is completed in a timely manner
• Properly quote daily rates and issues credits
• Perform other duties as assigned to support guest satisfaction

What are the requirements for this position?

• You are proficient in administration of applicable property management systems
• You have the ability to respond quickly and appropriately to emergency situations
• You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
• You can pass certification tests required to meet brand standards
• You have experience working with a computer especially data entry
• You work well with others
• You always maintain a customer focus and put the guests’ needs first
• You are approachable and encourage effective communication with guests and fellow team members

Physical Requirements For This Position

This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. Revised 5/8/26