Night Auditor

OTO Development; Saint Petersburg (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holidays

Travel discounts

Job summary

The Night Auditor role at OTO Development in Saint Petersburg, FL supports nightly front desk operations, handling check-ins/outs, and ensuring brand standards are followed. You will maintain a hospitable presence at the desk throughout the shift and assist guests with information on local attractions.

You will manage payments, secure cash handling, keys, and guest property, monitor rates, and complete documentation promptly.

Qualifications

• Experience with property management systems.
• Ability to respond quickly in emergencies.
• Experience handling cash and card payments securely.
• Pass brand certification tests.
• Strong computer/data entry skills.
• Team player with customer focus.

Responsibilities

• Execute guest check-in/check-out procedures per standards.
• Maintain desk presence and hospitable attitude at all hours.
• Provide information on local attractions to guests.
• Process payments and ensure policy-compliant collections.
• Manage keys, safe deposits, and guest property safety.
• Monitor rates by competitor occupancy and adjust quotes.
• Complete required documentation promptly.
• Quote daily rates accurately and issue credits.
• Support guest satisfaction with additional duties as needed.

Skills

Cash handling

Communication

Teamwork

Emergency response

Data entry / computer skills

Tools

Property management systems

Job description

We are pleased to announce a wonderful opportunity for a Night Auditor.

What will you be doing most days?

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
• Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
• Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies
• Maintain proper control over keys, safe deposits, and all company and guest property
• Ensure rates are optimized by monitoring competitor occupancy and rates
• Ensure that all required documentation is completed in a timely manner
• Properly quote daily rates and issues credits
• Perform other duties as assigned to support guest satisfaction

What are the requirements for this position?

• You are proficient in administration of applicable property management systems
• You have the ability to respond quickly and appropriately to emergency situations
• You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
• You can pass certification tests required to meet brand standards
• You have experience working with a computer especially data entry
• You work well with others
• You always maintain a customer focus and put the guests’ needs first
• You are approachable and encourage effective communication with guests and fellow team members

Physical Requirements For This Position

This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including:

• medical insurance options
• dental and vision insurance
• 401k with company match
• company provided life insurance
• tuition assistance
• paid time off
• paid holiday time
• travel discounts
• and more

Revised 5/8/26