Night Auditor

St James Hotel, Selma; Selma (AL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Hotel discounts

401K

Paid time off

Wellness programs

Job summary

St. James Hotel in Selma, AL seeks a Night Auditor to warmly welcome guests and ensure flawless nightly close and readiness for the next day. You will deliver courteous service, balance daily revenue and PMS reports, and resolve guest questions with professionalism.

The role requires attention to detail, experience with hotel systems like Opera or OnQ, and comfort using MS Office. On-site work with benefits and growth opportunities offered.

Qualifications

• Respond promptly and effectively to guest questions and requests.
• Prepare and balance daily revenue reports and PMS reports.
• Enter revenue, expenses, and allowances into the PMS system for daily summaries.
• Handle check-ins and check-outs and answer phone calls professionally.
• Maintain accuracy in financial reporting and guest ledgers.

Responsibilities

• Deliver unparalleled service to guests across the stay.
• Balance and prepare daily revenue reports and settlement accounts.
• Resolve guest concerns with attentive service recovery.
• Enter and monitor revenue, expenses, and allowances in computer systems.
• Assist with check-ins and check-outs and respond to guest inquiries.

Skills

Guest service

Attention to detail

Communication

Problem solving

Education

High school diploma

Some college or better

Tools

OPERA PMS

OnQ PMS

MS Excel

MS Word

Outlook

Job description

Perched along the banks of the Alabama River, the St. James Hotel stands as a testament to Selma’s storied past. Since 1837, generations have passed through our doors, from Jesse James to Civil War soldiers and Civil Rights activists. Sip a cocktail in our lounge or on our terrace, dine in a setting that echoes the grandeur of another era, and take in picturesque views from spacious rooms. Experience a living legacy of history and hospitality at St. James Hotel.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• Pre-paid legal support
• flexible spending accounts
• 401K
• life
• critical accident
• critical illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts
• much more!

In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift
• Primarily standing for majority of shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• Hotel experience preferred
• 1-year experience as a Guest Services Agent required
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Qualifications

Behaviors

Preferred

Loyal

: Shows firm and constant support to a cause

Leader

: Inspires teammates to follow them

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

Education

Preferred

Some college or better.

Experience

Preferred

1-2 years of experience in the hospitality industry or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.