Night Auditor

Residence Inn Seattle Downtown Lake Union; Seattle (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Group insurance (medical, dental, vision)

Paid time off

Company-matched 401(k) plan

Life enrichment benefits (hotel benefits, assistance program)

Daily pay

Job summary

Residence Inn Seattle Downtown Lake Union is seeking a Night Auditor who will work overnight hours to supervise the hotel and ensure all daily transactions are reconciled. This role is essential for providing a comfortable stay for our guests.

The ideal candidate will have previous customer service experience, strong communication skills, and the ability to work weekends and holidays. Benefits include group insurance, paid time off, and a 401(k) plan.

Qualifications

• Proven ability to thrive working overnight shifts.
• Must be able to read, write, type, and use basic technology.
• Ability to stand for an entire shift and lift at least 25 pounds.

Responsibilities

• Review daily transactions and checklists for accuracy.
• Serve guests promptly and courteously.
• Resolve guest issues effectively.
• Follow cash handling procedures and reconcile guest charges.
• Adhere to emergency notification procedures overnight.
• Communicate effectively between shifts and departments.

Skills

Customer service experience

Strong verbal and written communication skills

Problem-solving skills

Basic technology use

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Downtown Seattle Lake Union

Overview

Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Review daily transactions and checklists for completion and accuracy.
• Ensure all guests are served promptly and courteously.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Ensure emergency notification procedures are followed in the event of issues taking place overnight.
• Communicate effectively between all shifts and departments.

Qualifications

Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.