Night Auditor

Hyatt Hotels; Roseville (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Hyatt Hotels is seeking a Guest Service Agent in Roseville, California, responsible for maintaining accounts and providing excellent customer service. Candidates should have prior accounting experience and be familiar with computer applications. This role involves assisting guests, conducting audits, and ensuring satisfaction, with competitive benefits provided.

Benefits

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Daily Pay

Qualifications

• Previous night audit/accounting experience or equivalent training required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Perform bookkeeping activities and conduct nightly audits.
• Check guests in/out and respond to inquiries.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

Skills

Computer knowledge

Arithmetic skills

Customer service

Education

High School diploma or equivalent

Job description

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Your Growth Path

Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager

Your Focus

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agents tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

About the company

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