Night Auditor / Front Desk Agent - Fairfield Inn & Suites - Burlington

Mereté Hotel Management; Burlington (IA); On-site; USD 30,000 - 38,000; Full time

Job summary

Mereté Hotel Management is seeking a Night Auditor / Front Desk Agent to provide excellent guest service and maintain accurate financial records. In this entry-level role, you will handle guest check-ins, respond to inquiries, and manage daily cash transactions while ensuring a high-quality experience. Join our team and enjoy competitive pay, flexible scheduling, and opportunities for career advancement.

Benefits

Competitive Pay

Flexible Scheduling

Career Development / Advancement Opportunities

Paid Time Off

Health Benefits

Travel Industry Discounts

Qualifications

• Prior cash handling experience preferred.
• Two years customer service experience preferred.
• Ability to communicate effectively both written and verbal.

Responsibilities

• Check guests in and out.
• Review and analyze all adjustments.
• Ensure all charges posted to the appropriate guest folio.

Skills

Customer Service

Effective Communication

Time Management

Job description

Night Auditor / Front Desk Agent - Fairfield Inn & Suites - Burlington

Join to apply for the Night Auditor / Front Desk Agent - Fairfield Inn & Suites - Burlington role at Mereté Hotel Management

Night Auditor / Front Desk Agent - Fairfield Inn & Suites - Burlington

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Join to apply for the Night Auditor / Front Desk Agent - Fairfield Inn & Suites - Burlington role at Mereté Hotel Management

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Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you’ll tackle exciting challenges and grow. See which positions are open and apply today.

We offer

• Competitive Pay
• Flexible Scheduling
• Career Development / Advancement Opportunities
• Paid Time Off
• Health Benefits
• Travel Industry Discounts
  
  

At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.

Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

NIGHT AUDITOR / FRONT DESK AGENT

Associates are paid weekly!

Summary

Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining guest account records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests.

Essential Functions

• Review and analyze all adjustments.
• Thoroughly understand accounting machine for front office.
• Ensure that all charges have been posted to the appropriate guest folio or master account.
• Post room tax to each folio or master account.
• Ensure that all front office charges and miscellaneous charges and adjustments have been posted and balanced out.
• Ensure all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.
• Answer telephone.
• Check guests in and out.
• Attend mandatory meetings.
• Report any unsafe conditions immediately.
• Perform any other duties as assigned by supervisor to include cross training.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.
  
  

Physical Description

• Constantly standing at the front desk on tile or carpet.
• Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist, and neck), and crouching (bending at the knees).
• Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
  
  

WORKING CONDITIONS

• Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
• Must adhere to the Hotel’s safety standards and procedures.
• Exposed to computer printer noise, and telephone noise.
  
  

SUCCESS FACTORS

• Balances and accounts for all daily cash and charge transactions.
• Ability to communicate effectively both written and verbal with the public and other team members.
• Follows all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Ensure prompt and courteous service to guest to ensure all guest experience is distinctively supreme.
• Effectively manage time.
• Meets or exceeds productivity standards.
• Follow all safety procedures.
• Prior cash handling experience and two years customer service experience preferred.
• Hotel experience helpful.
• May require a valid Driver License with an acceptable driving record.
• Experience working with computers and operating keyboards.
• Must pass criminal background check.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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