Night Auditor

Hyatt Hotels Corporation; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their front desk team at a vibrant hotel location. This role is pivotal, as front desk associates are the heart of the hotel, ensuring every guest has a memorable experience. Working during late shifts, you will take on significant responsibilities, including managing check-ins and check-outs, processing transactions, and ensuring guest safety. If you thrive in a fast-paced environment and possess a proactive attitude, this opportunity could be your perfect fit. Join a company that values its employees and offers a supportive culture where everyone is respected and encouraged to grow.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement Opportunities

Qualifications

• Passion for serving others and providing excellent customer service.
• Ability to handle cash and process transactions accurately.

Responsibilities

• Process credit card transactions and manage hotel room availability.
• Perform check-in and check-out procedures and maintain lobby appearance.

Skills

Customer Service

Cash Handling

Problem Solving

Communication

Education

High School Diploma

Job description

Hyatt House Raleigh Downtown / Seaboard Station

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7, so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift, you are essentially working without management supervision, so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non-traditional hours. Your keen sense of being proactive, responsive, and caring will make all the difference. The night shift also assures the guest a stay that is safe, whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

1. Processing credit card transactions and other (restaurant, events, lounge) for the day
2. Verify, balance and review hotel room availability
3. Perform Check-in and Check-out procedures
4. Administer guest payment policies and look for errors from the day shifts
5. Prepare folios for the morning departing guests
6. Maintain overall lobby appearance and assist with AM breakfast set up if needed
7. Be versed in all hotel emergency procedures

Here are some reasons our associates like working for us:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Our family is always growing. Want to be in the know?