Night Auditor

EOS Hospitality; Portland (OR); In loco; USD 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dedicated employee parking

Medical, dental, and vision insurance

401k employer match

Paid time off

Hotel employee rates

Discounted food & beverage

Tuition reimbursement

Descrizione del lavoro

The Press Hotel in Portland, operated by EOS Hospitality, is seeking an Overnight/Guest Services associate to manage room charges, post daily transactions, and support end-of-day procedures. You will handle guest check-ins/outs, respond to requests, and work closely with management to ensure a smooth guest experience.

Ideal candidates have 1–2 years in customer service, hospitality experience is a plus, and proficiency with Microsoft Office; flexibility for varied shifts is required.

Competenze

• 1-2 years’ experience in customer service; hotel experience is a plus.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Ability to lift up to 10 pounds and stand 6-8 hours; flexible shifts including weekends and holidays.

Mansioni

• Post room charges and taxes to guest accounts.
• Process guest charges vouchers and credit card vouchers.
• Balance the day's charges; make corrections as necessary.
• Assist Overnight Manager during emergencies.
• Check that charges are assigned to correct departments.
• Handle check-in and check-out procedures and guest requests.

Conoscenze

Customer service

Communication

Professionalism

Time management

Strumenti

Microsoft Office

Opera

Descrizione del lavoro

Responsibilities

• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Check to see that all charges are assigned to the appropriate departments.
• Follow End of Day / Night Audit Checklist.
• Exercise knowledge of emergency procedures and assists Overnight Manager during emergencies.
• Balance the day's charges, making corrections as necessary.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
• Understand and know how to perform check-in and check-out procedures.
• Responsible for courteous, efficient response at all times.

Skills

• Outstanding communication skills.
• Understanding of: Outlook Office (Excel, Word, Email) - experience with Opera is a plus.
• Understanding of auditing, balancing, and closing out accounts.
• Outstanding organizational and time management processes.
• Must be knowledgeable of management company policies and property community policies.
• Must be able to communicate effectively with others.
• Maintain a high level of professionalism in all interactions/situations.
• Maintain the required property uniform and always ensuring a professional appearance and attitude.

Qualifications

• 1-2 years’ experience in customer service - hotel experience is a plus.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
• Ability to lift and transport up to 10 pounds.
• Must be willing to stand for 6-8 hours at a time.
• Capacity to work varied shifts - including weekends and holidays.
• Cash Handling experience a plus.
• Ability to develop, plan, and implement short and long-range goals.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are proud to offer competitive wellness options andperksfor bothPart Time- and Full-Timeemployees;

• Dedicated employee parking lot pass with company contribution forfull timeemployees,fully-fundedfor salaried managers

• Employer-subsidized medical, dental, and vision insurance

• Company-funded $25K in complimentary life insurance and $1K/mo. in disability

• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options

• Additional Health & Wellness benefits including prescription and gym membership discounts

• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals

• Flexible and understanding work-life equality

• Family Matters Program of10+ weeks fullypaid parental leave for new parents

• 401k employer match, up to 4% of salary

• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments

• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations

• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations

• Discounted lodging rates from New England Inn & Resort Association partners

• Pathways for growth and professional development including training and tuition reimbursement

• Incentive opportunities for both hourly and managerial roles

• Supportive, open workplace culture

• Company-funded Employee Assistance Program for life and mental health resources

Compensation for this position starts at $21.00/hr

About The Press Hotel

Magnificently reborn, The Press Hotel is proudly rooted in Portland's past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland PressHerald- the state's largest newspaper. While the days of printingpressesmay be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition.

Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.

Visit us online atThe Press Hoteland explore our parent company,EOS Hospitalityfor more information about the amazing wayswe're making a difference.