Night Auditor

Wequassett; Portland (ME); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Dedicated employee parking

Employer-subsidized medical, dental, &

Life insurance & disability benefits

Health & Wellness benefits

Parental leave

401k employer match

Employee hotel discounts

Food & Beverage discount

Tuition reimbursement

Job summary

The Press Hotel in Portland, ME is hiring for an Overnight Guest Services role focused on front desk accounting and guest relations. You will post room charges, process vouchers, balance daily accounts, and support night audit operations with professionalism and courtesy.

The role requires 1-2 years in customer service, preferably hotel experience, and proficiency in Microsoft Office. Weekend and holiday availability is expected.

Qualifications

• 1-2 years of customer service experience; hotel experience is a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Post room charges and taxes to guest accounts.
• Process guest charges vouchers and credit card vouchers.
• Post charges to unposted or night audit guest accounts.
• Transfer charges and deposits to master accounts.
• Balance the day’s charges and make corrections as needed.
• Assist Overnight Manager during emergencies.

Skills

Outlook Office

Opera experience

Auditing & balancing

Organization skills

Policy knowledge

Communication

Professional appearance

Tools

Microsoft Office

Opera PMS

Job description

The Press Hotel
The Press Hotel
Portland, ME 04101, USA

Description

Responsibilities

• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Check to see that all charges are assigned to the appropriate departments.
• Follow End of Day / Night Audit Checklist.
• Exercise knowledge of emergency procedures and assists Overnight Manager during emergencies.
• Balance the day’s charges, making corrections as necessary.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
• Understand and know how to perform check-in and check-out procedures.
• Responsible for courteous, efficient response at all times.

Skills

• Understanding of: Outlook Office (Excel, Word, Email) – experience with Opera is a plus.
• Understanding of auditing, balancing, and closing out accounts.
• Outstanding organizational and time management processes.
• Must be knowledgeable of management company policies and property community policies.
• Must be able to communicate effectively with others.
• Maintain a high level of professionalism in all interactions/situations.
• Maintain the required property uniform and always ensuring a professional appearance and attitude.

Qualifications

• 1-2 years’ experience in customer service – hotel experience is a plus.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
• Ability to lift and transport up to 10 pounds.
• Must be willing to stand for 6-8 hours at a time.
• Capacity to work varied shifts – including weekends and holidays.
• Cash Handling experience a plus.
• Ability to develop, plan, and implement short and long-range goals.

Equal Opportunity Employer

This employeris required tonotify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are proud to offer competitive wellness options andperksfor bothPart Time- and Full-Timeemployees;

• Dedicated employee parking lot pass with company contribution forfull timeemployees,fully-fundedfor salaried managers
• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Flexible and understanding work-life equality
• Family Matters Program of10+ weeks fullypaid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Incentive opportunities for both hourly and managerial roles
• Company-funded Employee Assistance Program for life and mental health resources

Compensation for this position starts at $21.00/hr

About The Press Hotel

Magnificently reborn, The Press Hotel is proudly rooted in Portland’s past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland PressHerald—the state’s largest newspaper. While the days of printingpressesmay be over, we continue to honor our history with thoughtful touches throughout the property.Under new ownership and management by EOS Hospitality, The Press begins its next edition.

Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.