Night Auditor

DoubleTree By Hilton Pittsburgh Downtown; Pittsburgh (Allegheny County); On-site; USD 38,000 - 48,000; Full time

Job summary

DoubleTree by Hilton Pittsburgh Downtown is seeking a full-time Night Auditor to manage overnight front desk operations and guest services. The role includes check-in/check-out, responding to guest inquiries, handling reservations, and maintaining security and accurate nightly reconciliations.

The position requires consistent overnight availability and a strong focus on guest privacy, safety, and Hilton standards.

Qualifications

• High School diploma or equivalent required; hospitality experience preferred.
• Overnight front desk experience and familiarity with reservation systems are preferred.
• Excellent communication and guest service skills are essential.
• Accuracy in cash handling and nightly audit/reconciliation experience is a plus.

Responsibilities

• Greet, check-in and check-out guests at the Front Desk in a friendly and efficient manner per brand standards.
• Respond to guest inquiries, provide information about hotel services and local area.
• Handle reservations, room assignments and basic hotel booking tasks.
• Monitor lobby areas and maintain security and guest privacy.
• Perform nightly cash handling procedures and audit-related reporting.

Skills

Front desk operations

Reservations management

Customer service

Cash handling

Attention to detail

Night shift

Hospitality experience

Education

High School diploma

Hospitality training (nice to have)

Tools

Property Management System (PMS)

Microsoft Office

Job description

Company Description

DoubleTree by Hilton Pittsburgh Downtown is part of Hilton Worldwide, a global hospitality leader committed to providing welcoming, high-quality guest experiences. The company promotes a safe, respectful, and inclusive environment aligned with Hilton’s mission, vision, and values. Hilton Worldwide emphasizes integrity, privacy, and responsible communication across all guest interactions and digital channels. Team members are supported by established policies that prioritize guest satisfaction, data security, and professional conduct. As part of the Hilton family, the hotel offers structured support, brand standards, and opportunities for professional growth within a recognized international organization.

Role Description

The Night Auditor is a full-time, on-site role located at DoubleTree by Hilton Pittsburgh Downtown in Pittsburgh, PA. The Night Auditor also performs front desk and receptionist duties, including check-in/check-out, handling reservations, responding to guest inquiries, and addressing any overnight guest needs. Additional tasks include managing cash handling procedures, monitoring lobby and public areas, and ensuring that all guest interactions reflect Hilton’s standards of service and safety. The position requires consistent overnight availability and a strong focus on accuracy, confidentiality, and outstanding customer service.

Responsibilities

• Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.


• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.


• Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.


• Build rapport with rewards members and returning guests

Qualifications

• Ability to perform receptionist duties and front desk operations, including check-in, check-out, and guest assistance.


• Experience handling reservations processes, room assignments, and basic hotel booking systems.


• Strong communication and customer service skills to interact effectively and courteously with guests and team members.


• Attention to detail and basic accounting or auditing skills for nightly reconciliation and reporting.


• Comfort working overnight shifts and maintaining reliability and punctuality.


• Previous hotel, hospitality, or front desk experience preferred.


• High school diploma or equivalent; additional training in hospitality or accounting is a plus.


• Ability to use property management systems and standard office software.


• Commitment to maintaining guest privacy, safety, and Hilton brand standards.