Night Auditor

Residence Inn Pigeon Forge; Pigeon Forge (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid PTO

Daily Pay via ZayZoon

Free Telehealth

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Travel Discounts

Employee Referral Incentives

Job summary

Residence Inn Pigeon Forge is hiring a Night Auditor to oversee overnight guest services and hotel operations, ensuring smooth check-ins/outs and accurate nightly processing.

You will register guests, verify billing, manage room keys, and assist with reservations while delivering high-quality service. The role emphasizes detail-oriented tasks and professional communication in a team-focused environment.

Qualifications

• Guest service experience preferred.
• Professional, mature, and reliable attitude.
• Previous hotel experience a plus.
• Strong attention to detail is essential.
• Team player with excellent organizational skills.
• Professional written and verbal communication skills.

Responsibilities

• Greet and assist guests during overnight check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations and requests in a friendly, professional manner.
• Address guest concerns by researching and resolving issues to ensure satisfaction.
• Provide consistent, high-quality guest service.
• Anticipate guest needs and exceed expectations where possible.
• Run the Night Audit process with accuracy and attention to detail.
• Maintain knowledge of hotel offerings, rooms, rates, packages and promotions.

Skills

Guest Service

Attention to Detail

Team Player

Hotel Experience

Communication Skills

Reliability

Job description

NOW HIRING: NIGHT AUDITOR

Overnight | Detail-Oriented | Career-Building Opportunity

Don’t think of this as just another job… this is so much more.
Join our award-winning hospitality team and step into a role where you’re truly valued, supported, and appreciated. As a Night Auditor, you’ll play a critical role in guest satisfaction and hotel operations—all while building real career momentum in hospitality.

Why This Opportunity Stands Out:

• Careergrowth & development opportunities
• A positive, team-driven work environment
• Hands-on experience in the hospitality industry
• Competitive pay
• Paid PTO
• FREE Telehealth
• DAILY PAY through ZayZoon
• Optional benefits: Dental, Vision, STD, LTD & Life Insurance, FSA, Hospital, Critical Illness, 401(k) with company match
• Generous Travel Discounts
• Employee Referral Incentives

Bottom line: We invest in YOU.

We are currently seeking Night Auditors available to start immediately—come grow with us!

Primary Responsibilities:

• Greet and assist guests during overnight check-in and check-out
• Complete guest registrations, secure payments, and verify or adjust billing
• Confirm guest information, room rates, and room selections
• Create and code electronic room keys
• Assist guests with reservations and requests in a friendly, professional, and timely manner
• Address guest concerns by researching and resolving issues to ensure satisfaction
• Provide consistent, high-quality guest service
• Anticipate guest needs and exceed expectations whenever possible
• Implement creative solutions while adhering to brand standards
• Run the Night Audit process each night with accuracy and attention to detail
• Maintain thorough knowledge of hotel offerings, including:
  • Hotel services and amenities
  • Room categories and rates
  • Packages and promotions
• Build strong, professional relationships with guests, clients, and groups
• Provide knowledge of the local area to assist guest inquiries

Skills & Experience:

• Guest service experience preferred
• Professional, mature, and reliable — a must
• Previous hotel experience a plus
• Strong attention to detail
• Team player with excellent organizational skills
• Professional written and verbal communication skills

Equal Opportunity Employer

We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination or harassment of any kind in accordance with federal, state, and local laws.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Source: Hospitality Online